CUSTOMER SUPPORT 7827274747
CUSTOMER SUPPORT 7827274747

REFUND AND CANCELLATION POLICY

Returns/Replacement

Our focus is complete customer satisfaction. Therefore, we provide a 7-Day return period after the date of delivery. In the event, if you are dissatisfied with our product, we would accept a return/replacement request, provided, the product is unused and is in the same condition as was delivered. Please go through each deal carefully before buying it, it provides all the details about the services or the product you purchase. Customers have the liberty to return/replace an order depending on the product.

 

Mode of Refund

  • Get your refund in Sohamretails wallet as soon as the product reaches us. (Fastest)
  • Refund via original payment mode for all prepaid orders.
  • Refund in bank account for Cash on Delivery orders.

 

Refund Timing

Refund can take upto 10 days to get credited in your bank account. once refund is Initated by soham retails it can take following time to get credited to your bank account. 

UPI 1 day
Net Banking 1-4 days
Credit Card 1 to 7 days
Debit Card 7 to 10 days

Sometimes refund can be delayed, actual refund date will be provided by our customer care specialist, once refund date is confirmed by our customer care specialist refund will be done as Scheduled.

 

Cancellations

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information,

You may cancel an order before the order has been shipped from our warehouse. After an order is shipped, then we will have to process the cancellation with our logistics partners. This takes about 24 hours, and in some cases, delivery attempts may also be made.

Once an order is delivered, we follow our return policy to determine further actions.

 

*Any return/replacement requests after the 7-Day return period will not be entertained.

All Rights Reserved to soham retails

All disputes are subject to Delhi jurisdiction. Goods once sold will only be taken back or exchanged as per the soham retails exchange/return policy. 

Company shall not pay any charges for Legal Notices and will not entertain any legal notices for issues with the orders.